Privacy Policy

Desert Valley Audiology, LLC
Effective Date: July 2026

Desert Valley Audiology, LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, contact our offices, or communicate with us through any channel, including SMS/text messaging.

Please read this policy carefully. By using our website or services, you agree to the practices described below.

Information We Collect

We may collect the following types of information:

• Personal identifiers: Name, date of birth, and address
• Contact information: Phone number, email address
• Health information: Hearing history, audiological records, and other information necessary to provide care
• Website usage data: Pages visited, browser type, and general location data collected through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Schedule and confirm appointments
• Provide audiological services and follow-up care
• Send appointment reminders, health updates, and service-related communications
• Respond to your inquiries
• Comply with legal and regulatory obligations, including HIPAA

SMS / Text Messaging

Desert Valley Audiology, LLC operates a text messaging program to send appointment reminders, scheduling updates, and other service-related communications to patients who opt in.

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS messages from Desert Valley Audiology, LLC.

Opt-In Language: By submitting your phone number, you agree to receive text messages from Desert Valley Audiology, LLC. Message frequency varies. Message and data rates may apply.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further texts will be sent.

Help: For assistance, reply HELP to any message or contact us directly at 702-605-9133.

Data Sharing: We do not share, sell, rent, or trade your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information collected through our SMS program will not be shared with third parties for any marketing or promotional purpose at any time.

HIPAA Notice

As a healthcare provider, Desert Valley Audiology, LLC is subject to the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information (PHI) is handled in accordance with our Notice of Privacy Practices, which is available at all of our clinic locations and upon request.

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With healthcare providers involved in your care, with your authorization
• With third-party service providers who assist with business operations (such as appointment scheduling platforms), under strict confidentiality agreements
• As required by law, court order, or governmental authority

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no transmission of data over the internet is guaranteed to be 100% secure.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Desert Valley Audiology, LLC
‍Phone: 702-605-9133

We have four convenient locations serving Henderson, Downtown Las Vegas, Northwest Las Vegas, and Southwest Las Vegas.